experience
Instructor, Mentor
School of Visual Concepts
January 2019 - Present
Co-teacher for 10-week Interaction Design class (Winter, Spring 2019). Created new syllabus and content for Visual Design for UX (Spring 2020). Regular portfolio review panelist and mentor.
UX Manager
Zulily
September 2013 - July 2019
Managed and guided the work of high-performing UX team across customer-facing site and mobile apps plus enterprise UX for Zulily employees and vendors. Maintained strong cross-functional relationships with product, engineering, marketing, and business partners to deliver quality customer experiences and support product roadmap. Championed better UX software and processes to increase team efficiency, impact and collaboration. Created new UX Levels document and job descriptions to help designers in their career growth while at Zulily. Fostered open, positive team environment resulting in one of the highest retention rates in the Marketing organization.
UX Consultant
Wunderman
April 2013 - September 2013
Provided UX support on multidisciplinary team to help redesign Microsoft's Support site. Delivered competitive-comparative analysis, personas, user flow diagrams, use case scenarios and wireframes.
UX Director/Manager
Produxs (Now UpTop)
September 2009 - March 2013
Design strategy, resource planning, project estimates, hiring, managing and overseeing the work of UX team. Clients included Microsoft, Amazon, Expedia, Starbucks and many lesser-known companies as well. Helped build the company into successful business leading to acquisition by partner development firm in 2013.
Sr. UX Designer
Produxs (Now UpTop)
September 2007 - August 2009
Created designs for Expedia Local Expert, Qualcomm, Amazon, Windows Phone Marketing BI (data visualization), Clarisonic site redesign and numerous other projects that contributed to the company’s success and reputation for delivering high-impact results.
UX Designer
Microsoft / MSN
June 2006 - August 2007
Design Lead on the MSN Network Cohesion team. Responsible for design of the network-wide header, navigation, and search, plus numerous smaller initiatives to give MSN users a more consistent and positive network-wide experience. Managed 5 UX designers, locally and Silicon Valley campus.
UX Designer
Microsoft / Microsoft.com
May 2001 - May 2006
Designed and envisioned future models for navigation, search, downloads, and interactive experiences that enable targeted content delivery based on customer activity and preferences. Design Lead for the Microsoft Download Center, Microsoft.com Network Project, Masthead Redesign and Search on Microsoft.com.
Product Designer
Microsoft / Product Sites
March 1999 - May 2001
Designer for network-wide article template and components, bringing new form and consistency to thousands of content pages across more than fifty sites including Office, Windows, Servers, and Visual Studio. Design Lead for Office XP site launch.
Product Designer
Microsoft (Contract) / MSN Expedia
May 1996 - January 1999
Part of original design team that helped launch Expedia in October of 1996. Created designs for Feature Stories, World Guide, Travel News, Customer Service Center and Travel Magazine. Redesigned content pages with new navigation and modular page structures for consistency, ease of use. Self-taught html/CSS to better collaborate with developers.